At Zaytiya, we are committed to delivering premium quality products and a seamless customer experience. If you encounter an issue with your order, the following policy outlines our refund guidelines.

1. Eligibility for Refund

To qualify for a refund:

• The item must remain unused and in the same condition as received.
• The product must be returned in its original packaging.
• Items that show signs of use, damage, or alteration may not qualify for a refund.
• Refund requests must be submitted within 7 days of receiving the product.
• Zaytiya reserves the right to assess product condition before approving any refund.

2. Refund Process

To initiate a refund request, please contact our customer support team at:

• 📧 Email: info@zaytiya.com
• 📞 Phone: +880 189 473 2469

Kindly include your order number and a clear description of the issue.

Once your request is reviewed, our team will notify you regarding approval status.

If approved, the refund will be processed and credited to your original payment method within 5–7 working days.

3. Late or Missing Refunds

If the refund does not reflect within 5–7 working days:

• Please review your bank or mobile financial service account again.
• Contact your card issuer or financial institution, as processing times may vary.
• If further assistance is required, please reach out to us at info@zaytiya.com, and our team will be happy to support you.